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Help CenterAnalytics & ResultsSmart Insights and automated trends
Analytics & Results3 min read

Smart Insights and automated trends

Let the AI surface patterns, sentiment analysis, and summary statistics from your responses automatically.

Smart Insights is an AI-powered analytics layer that automatically surfaces patterns, trends, and anomalies from your form responses — no manual analysis required.

What Smart Insights generates

  • •Summary statistics — response count, average completion time, completion rate, and drop-off points.
  • •Sentiment analysis — for open-text fields, the AI classifies responses as positive, neutral, or negative and provides an overall sentiment score.
  • •Trend detection — if response patterns change over time (e.g., satisfaction declining), the AI highlights it.
  • •Key themes — common topics and keywords extracted from free-text answers, displayed as a tag cloud.

Accessing Smart Insights

  1. 1Open any form's Results tab.
  2. 2Click the "Smart Insights" panel at the top of the results view.
  3. 3The AI analyzes all your responses and displays the insights dashboard. This is refreshed automatically as new submissions come in.

Smart Insights is available on all plans, including the free Mild plan. Each refresh consumes 2 AI credits.

Pro tip

Pin important insights to the top of the results view so your team sees them first when opening the form.

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